Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I connect to the server and play?

You may connect to MCLA via this hostname : play.minecraft.la

Which payment methods are accepted in the Online Shop?

We accept any international credit cards or PayPal

How long will the items be delivered?

Usually it will be within 20 minutes, but if you still have not receive it after 20 mins please feel free to contact us with the form in this page. 

Can I transfer my donation rank to other server?

No you don’t, all donation rank will stay at it is on the server the donation initially processed.

Send us an email

    NOTE TO PARENTS

    We understand that the idea that your child wants to buy something on the internet a bit worrying so we will quickly explain it to you.

    Your child is playing in an online world, with many other players, each player starts with a default rank, which comes with many features already, but not all of them. When purchasing a package to our server, we reward your child with a higher rank and/or other features. This includes more features than the default rank or enables them to be able to get extra things on the network, therefore making the game experience more enjoyable.

    REFUND POLICY

    All payments are final and non-refundable.
    Attempting a chargeback or opening a PayPal dispute will result in permanent and irreversible banishment from all of our servers, and other minecraft stores.

    It could take between 1-20 minutes for your purchase to be credited in-game. If you are still not credited after this time period, please open a support ticket on our forums with proof of purchase and we will look into your issue.

    PRIVACY POLICY

    All payments are final and non-refundable.
    Attempting a chargeback or opening a PayPal dispute will result in permanent and irreversible banishment from all of our servers, and other minecraft stores.

    It could take between 1-20 minutes for your purchase to be credited in-game. If you are still not credited after this time period, please open a support ticket on our website (form above) with proof of purchase and we will look into your issue.

    ADDITIONAL INFORMATION

    If you have made a purchase but haven’t received it then please find us on discord or send us an email in the above form.

    In-depth information about each rank can be viewed by clicking the into the package that you wish to purchase.

    Any billing issues or other payment-related questions can be sent to payments[at]minecraft.la where you will receive a response within 24 hours.